FAQs

Welcome to Help On Wheels

Participation. Enable. Independent.

Help On Wheels FAQS

The NDIS is for people with a significant disability that affects their everyday life. It provides funds straight to individuals (if they want) – giving people more choice and control over the kind of support they’d like.
Individuals apply for funding through the National Disability Insurance Agency (NDIA). If they’re eligible, the NDIA will set up a meeting with the individual to help understand their goals and decide on their funding.

At Stride, a support worker can help you every step of the way. You can also contact the NDIA directly on 1800 800 110 or www.ndis.gov.au
You may be eligible if:

You live in Australia and are an Australian citizen, permanent resident or hold a protected special category visa.

You’re between the age of 7 and 65 You have a disability that’s permanent (or likely to be so) which affects your ability to communicate, interact socially, move safely around your home and the community or manage your personal care or banking.

Read more on NDIS eligibility or access the full criteria here.

Call on 1800 800 110 or www.ndis.gov.au
Not all types of support required by a person living with a disability fall under the responsibility of the NDIS .

Some supports are funded by other areas of government (e.g. state health systems) or existing public/community services.

In general, the NDIS will fund reasonable and necessary supports that help a person living with a disability enjoy an ordinary life.

These supports and services fall into three categories.

Core A support that assists with activities of daily living.

Capital A support for an investment, such as assistive technologies; equipment and home or vehicle modifications; or funding for capital costs (e.g. to pay for Specialist Disability Accommodation).

Capacity building A support that helps build independence and skills.

Common examples of supports provided or funded by the NDIS include:

Help with personal care activities and/or household tasks

Home and vehicle modifications Assistive technology, aids and mobility equipment, including set up and training by skilled personnel Transport to enable participation in community, social, economic and daily life activities, e.g. workplace, gym or places of learning

Support to find and keep a job Therapeutic supports like occupational therapy, speech therapy and behaviour support

Health-related supports (as long as they are a regular part of your patient’s life and the need for them arises from a disability), e.g. continence, diabetic management, dysphagia, epilepsy, nutrition, podiatry, respiratory and wound and pressure care supports (see the Disability-related health supports page for full details).

If you are uncertain if the supports your patient requires are funded by the NDIS, refer the patient to a Local Area Coordinator for further advice before proceeding with an Access Request, as other public or community services may be more appropriate.

How does the NDIS work with other systems?

The NDIS works alongside your existing government services, including housing, health and specific mental health treatment support. It isn’t meant to replace them.
Not at all. The NDIS doesn’t affect income supports like your Carer Payment, Carer Supplement, Carer Allowance or your Child Disability Assistance Payment.
The NDIS is designed to help you: Achieve your goals
Become as independent as possible Develop skills for everyday life Get involved in the community Participate in education or work and earn money

This means providing (reasonable) support in areas including:

Mobility
Communication
Self-care and self-management
Social interactions
Learning
Building skills for social and economic participation

Does the funding rollover if I don’t use it in 12 months?
In most cases, no. But your plan gets reviewed every 12 months – and so does your funding.
Usually plans can be reviewed near their end date. But if there’s been a big change in your life it’s possible to ask for an earlier review.
Yes. Although you’ll need a separate bank account to keep your NDIS funds. You’ll also have to:

Source and arrange your support
Pay your chosen providers
Manage your plan expenditure, including submitting ‘My Plan Purchases’ forms to NDIA
Keep records of all your plan purchases and provide them to NDIA
If you’d like someone to manage your funds, you can visit a Plan Management Provider. This can be discussed at your NDIA planning meeting.
Absolutely. NDIS funding is designed to put you in control – so you’re free to choose which service provider you want. Just remember that if you use the NDIA to manage your plan, they must be a registered NDIS service provider.
The NDIS is not designed to fund supports more appropriately funded or provided by the health system.

Assessment, diagnosis and treatment of health conditions, along with medications and hospital care, remain the responsibility of the health system.

As a general guide, the following health-related services and supports are not provided or funded through the NDIS:

Items and services covered by the Medicare Benefits Schedule (MBS) and Pharmaceutical Benefits Scheme (PBS), nor Medicare gap fees.
Treatment, services or supports delivered by a doctor or medical specialist, including diagnosis and assessment of a health condition.
Items and services provided as part of diagnosis, early intervention and treatment of health conditions, including ongoing care of chronic health conditions.
Medically prescribed care, treatment or surgery for an acute illness or injury including post-acute care, convalescent care and rehabilitation. Sub-acute care including palliative care, end of life care and geriatric care.