HOME CARE PACKAGE

A Home Care Package (HCP) is a government-subsidised package of services that helps people over the age of 65 to live independently at home for as long as they wish.

Help On Wheels is an approved Home Care Packages Provider by the Commonwealth Department of Health to support clients to have a quality life at their own homes with assistance.

Services provided is based on Consumer Directed Care (CDC) principles where clients need to get actively involved in the service design and delivery processes.

Help on Wheels commits to provide highest quality services to its clients with a moto of “Help is Quickly on it’s way

Packages for your care

There are four levels of Home Care Package funding
Level 1 – for people with basic care needs
Level 2 – for people with low-level care needs
Level 3 – for people with intermediate care needs
Level 4 – for people with high-level care needs
 
Your Aged Care Assessment Team (ACAT) will let you know which package level you have been allocated. Our staff will then arrange a consultation to help you to determine the combination of services you’d like to receive as part of your Care Plan.

Please talk to our staff to find out what else we can provide.

Help On Wheels is an approved Home Care Packages Provider by the Commonwealth Department of Health to support clients to have a quality life at their own homes with assistance. 

Services provided is based on Consumer Directed Care (CDC) principles where clients need to get actively involved in the service design and delivery processes.

Help on Wheels commits to provide highest quality services to its clients with a moto of “Help is Quickly on it’s way

Packages for your care

There are four levels of Home Care Package funding
Level 1 – for people with basic care needs
Level 2 – for people with low-level care needs
Level 3 – for people with intermediate care needs
Level 4 – for people with high-level care needs
Your Aged Care Assessment Team (ACAT) will let you know which package level you have been allocated. Our staff will then arrange a consultation to help you to determine the combination of services you’d like to receive as part of your Care Plan.

Please talk to our staff to find out what else we can provide.

Home Care Services

Domestic Assistance

Help with vacuuming, laundry, dishwashing, shopping and meal preparation.

How can we help?

Speak To Us About Your Domestic Assistance Need
Enquire

Allied Health / Specialist Care

Podiatry, physiotherapy, dietician visits, occupational therapy and more – all targeted to help improve your mobility and independence and usually determined in consultation with your doctor.

How can we help?

Speak To Us About Your Allied Health / Specialist Care Need
Enquire

Assistive Equipment And Safety

Supporting you to stay independent and safe with mobility aids like wheelchairs, walking frames, shower chairs and commodes, and safety devices like a personal alarm or emergency monitoring system.

How can we help?

Speak To Us About Your Assistive Equipment And Safety Need
Enquire

Social Support

Companionship, one-on-one support, social groups, hobbies and community activities that help you stay connected with your family, friends and community.

How can we help?

Speak To Us About Your Social Support Need
Enquire

Transport

Transport to appointments, shops or social activities. We can also assist you with public transport – either by travelling with you to appointments or by training you how to use it.

How can we help?

Speak To Us About Your Transport Need
Enquire

Home Maintenance And Modification

Help with tasks like lawn mowing, minor repairs, changing light bulbs, installing a smoke alarm, putting in grab rails, easy-to-use tap sets, shower rails and ramps.

How can we help?

Speak To Us About Your Home Maintenance And Modification Need
Enquire

Clinical Care

Nursing care, wound care and medication management by our registered nurses, or referrals to other specialist services that support your health and wellbeing.

How can we help?

Speak To Us About Your Personal Care Need
Enquire

Personal Care

Assistance you with showering, dressing, grooming, eating and mobility.

How can we help?

Speak To Us About Your Clinical Care Need
Enquire

Domestic Assistance

Help with vacuuming, laundry, dishwashing, shopping and meal preparation.

How can we help?

Speak To Us About Your Domestic Assistance Need
Enquire

Allied Health / Specialist Care

Podiatry, physiotherapy, dietician visits, occupational therapy and more – all targeted to help improve your mobility and independence and usually determined in consultation with your doctor.

How can we help?

Speak To Us About Your Allied Health / Specialist Care Need
Enquire

Assistive Equipment And Safety

Supporting you to stay independent and safe with mobility aids like wheelchairs, walking frames, shower chairs and commodes, and safety devices like a personal alarm or emergency monitoring system.

How can we help?

Speak To Us About Your Assistive Equipment And Safety Need
Enquire

Social Support

Companionship, one-on-one support, social groups, hobbies and community activities that help you stay connected with your family, friends and community.

How can we help?

Speak To Us About Your Social Support Need
Enquire

Transport

Transport to appointments, shops or social activities. We can also assist you with public transport – either by travelling with you to appointments or by training you how to use it.

How can we help?

Speak To Us About Your Transport Need
Enquire

Home Maintenance And Modification

Help with tasks like lawn mowing, minor repairs, changing light bulbs, installing a smoke alarm, putting in grab rails, easy-to-use tap sets, shower rails and ramps.

How can we help?

Speak To Us About Your Home Maintenance And Modification Need
Enquire

Clinical Care

Nursing care, wound care and medication management by our registered nurses, or referrals to other specialist services that support your health and wellbeing.

How can we help?

Speak To Us About Your Personal Care Need
Enquire

Personal Care

Assistance you with showering, dressing, grooming, eating and mobility.

How can we help?

Speak To Us About Your Clinical Care Need
Enquire

How to get HCP services

Follow these five easy steps to get your My Aged Care Home Care Package.

01

CALL US

Call our Intake Officers on 0410928269 or email at us, who can assist you to navigate the system and will happily contact My Aged Care on your behalf. OR you can contact directly to My Aged Care on 1800 200 422 or visit the My Aged Care website.

02

Assessment

You will be assessed by the Aged Care Assessment Team (ACAT) in your home to determine your eligibility for a Home Care Package and level of care. If you wish, we can be with you for this assessment.

03

Waiting list

You will receive a letter from My Aged Care informing you whether you have been approved for funding, and at what level. Once approved, you may be put on the national waiting list for a Home Care Package depending on packages available at the time. Contact us if you need assistance while you’re on the waiting list.

04

Allocation

You will receive a letter from My Aged Care when you have been allocated a Home Care Package. If you’d like Advance Diversity Services to be your provider call us on (02) 9136 4788. We’ll discuss the types of services you wish to receive, and how these services will meet your needs. We offer no-obligation consultation.

05

Sign The Agreement

Sign your service agreement with us and your services will commence.

Help on Wheels also provides its services to the clients who do not have a Home Care package, and fee for services arrangement can be made separately.

Please Refer To Help On Wheels Home Care Fee Policy

Why Choose help on Wheels ?

Help on wheels is a registered NDIS service provider committed to providing excellent care with compassion to maximise the potential of each individual.

Trusted

As your independent partner, you can count on us to always provide you with unbiased support, every step of the way.

Expertise

Our experienced team have been helping people navigate their plans since the NDIS started national roll-out in 2016.

Choice and Control

Our services and online tools are designed to put you in control and give you flexibility you need to get the most from your plan.

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