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A Help on Wheels support worker helping a woman into the Help on Wheels car outside her home

NDIS services

Transport & Getting Around

Safe, pre-arranged transport to school, work, appointments and around your community.

  • Registered nurse oversight
  • Sydney-wide
  • NDIS supports

Overview

What Transport & Getting Around involves

Getting to and from school, work or around your community can be difficult if you are not able to drive or use public transport because of your disability.

If transport is funded in your NDIS plan, you can access assistance with travel arrangements. We provide transport that is scheduled in advance so you know what to expect.

Two Help on Wheels support workers helping a participant with a walker into the car

Who It's For

We can help you get to

  • School or another educational facility
  • Work
  • Your doctor or other medical appointments
  • Your local shopping centre
  • Places around your community
A Help on Wheels support worker standing beside the branded Help on Wheels car

How We Help

How we help with transport support

Each area below is set out separately, so you only need to read the parts that matter to you.

How our transport works

Transport is arranged in advance, so you always know who is picking you up and when. Trips can be one-off or part of a regular weekly routine.

  • A Help on Wheels team member drives you to your destination and takes you home again
  • Trips are booked on an ongoing basis, such as a weekly shop or regular appointments
  • Support with transfers and equipment where you need it

Alongside the drive

A drive is rarely just a drive. Our workers use the time to build your confidence with travel and to connect you with places you would like to visit again.

  • Connection to activities and places in the wider community
  • Support to build travel confidence and skills over time
  • Help understanding how the NDIS works so you can make informed choices

Getting Started

How we work with you

Support only works when it is built around the person receiving it. Before anything begins, one of our registered nurses sits down with you — and anyone else you want in the room — to understand your goals, your routine and how you like things done.

From there we write it down in plain language, introduce you to the workers who suit you, and keep checking that the arrangement still fits. Nothing is locked in, and you can change your mind as you go.

  • An unhurried first conversation about what you need and what your plan can fund
  • A written support plan, with workers matched to your routine and preferences
  • Regular reviews with nursing oversight, so your support changes when your needs do
The Help on Wheels team together in front of their branded car before transport shifts

Questions

Frequently asked questions

The questions people ask us most often. If yours is not here, we are happy to talk it through.

Transport is arranged in advance, so you always know who is picking you up and when. A Help on Wheels team member drives you to your destination and takes you home again, and trips can be one-off or part of a regular weekly routine.

Get Started

Not sure where to start?

Talk with our team about what you are looking for. We will explain what we can offer, with no obligation.